New build homes: How to verify the credentials of your developer for new build homes

Your comprehensive manual for confident purchasing.

Quick Read: Buying a new build? Here's exactly what to check before putting down your deposit. It takes just 20 minutes and could save you thousands.

Why this matters

Let's be honest, we have all heard terrifying tales regarding fresh builds, defects, delays, and developers going bankrupt. And at Abode HomesThe problem is that selecting the appropriate developer changes everything.

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The 20-minute developer check

Step 1: Companies House (5 minutes)

Head to companieshouse.gov.uk - it's free.

Look for:

• How long have they been trading
• Filed accounts on time?
• Any warning notices?
• Director details‍

Red flags:

• Multiple dissolved companies
• Overdue accounts 
• County Court Judgements 

Step 2: Check their cover (5 minutes)

Essential protection:

• NHBC or equivalent - 10-year warranty
• Consumer Code membership
• Deposit protection scheme

Quick tip: Give the warranty provider a call. Verify that your particular development is covered.

Step 3: Find real reviews (10 minutes)

Where to look:

• Trustpilot
• Google Reviews
• Facebook comments
• HomeOwners Alliance

What's genuine?:

• Specific details (not just "great service!")
• A combination of constructive and positive comments 
• Recent reviews from actual developments
• Photos from real customers/clients

Check out their past work.

There's nothing better than looking at their record:

• Take a tour of a finished development.
• Talk to locals; they'll be honest with you.
• After a year, examine the finishing quality.
• Confirm the claimed amenities are available.

Questions to ask (and expected answers)

"What happens if you're delayed?"

Good answer: Clear compensation terms, regular updates, longstop dates.

Bad answer: Vague promises, "force majeure" excuses.

"Can I visit during construction?"

Good answer: Scheduled site visits, photo updates 

Bad answer: "Health and safety won't allow it"

"Who is in charge of snagging?"

Good answer: thorough process, deadlines, and sign-off protocol

Bad answer: "We'll sort it out after you move in"

Warning signs

• Pressure tactics: "Buy today or lose out!"
• Hidden costs: Service charges appearing late
• No access: Won't let you inspect properly
• Dodgy payments: Asking for cash or unusual terms

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Our standards at Abode Homes

Look, you should check us out, and we know you will. This is what you will discover:

Track record:

• 15+ years NHBC registered
• 4.8/5 Trustpilot rating
• Zero structural defect claims
• 94% customer recommendation rate

What we provide upfront:

• Complete company financial summary, 
• Director contact details
• Complete company financial summary, 
• Fixed price guarantees
• Snagging timeline commitment‍

You can:

• Visit our sites anytime.
• Talk to our current buyers.
• See our previous developments.
• Meet the actual site team.

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Making Your Decision

Before exchanging, make sure you've:
✓ Done the Companies House check
✓ Confirmed warranty cover
✓ Read genuine reviews 

✓ Visited a completed development
✓ Got everything in writing
✓ Had a solicitor review contracts
✓ Arranged a snagging inspection.

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The Bottom Line

Good developers have nothing to hide. They'll answer questions directly, show you examples, and give you time to decide. If someone's pushing you to commit quickly or being evasive, trust your gut.